When it comes to contextual inquiry one of the most important pieces is understanding the information flow of the organization or user group you are working with. This generally comes from several interviews with your clients, a lot of research, and some dry erase markers.
As you can see in the diagram above we were sketching out the information flow (as we understood it) of the iKure system. This included both individuals such as Community Health Workers (CHWs) and Doctors as well as larger communities, locations, and technology pieces.
However, not everyone is as enamored of whiteboard photos as we are, so we generated a flow-diagram that was a bit more polished and one that had a key to indicate in-person communication versus the WHIMS (Wireless Health Incident Monitoring System) information flow. We were also then able to identify which communication flow concerns we wanted to tackle.
As you can see above the green arrows indicate in person communication, whereas the red arrows indicate information transferred via WHIMS. The purple and orange arrows indicate areas where we wanted to try and increase the information flow between individuals and groups. This was also an effective way of communication with our partner to make sure that we had correct information organized in a manner that accurately represented their information flow.
Stay tuned to find out about Pilot #1!